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Frequently Asked Questions

Do you do custom orders?

Yes! Please see the custom orders page here.

Where can I buy your products?

You can find our products at these locations in Newfoundland:

  • The Gander Bread Box
  • Artful Homes in Gander
  • Gander Orange Store
  • Gander Goods (Gander Airport gift shop)
  • Hare Bay Adventures
  • X-Height Zone Gander

Or, of course, right here on our website!

When/where can I pick up my order?

Once you have recieved email confirmation that your order is ready for pickup, you can pick up your order from 10am-10pm at 113 Yeager St.

Where do you ship? How much does it cost?

We ship within Canada for $4 and to the US for $12, but offer free shipping for orders over $60.

Are your earrings hypoallergenic?

We cannot guarantee all hardware is hypoallergenic, but we always try to source hypoallergenic material when we can. Most products are made from stainless steel and are nickel-free.

My product broke. What should I do?

We apologize for the inconvenience and will offer a refund or a replacement. Please submit the claim through our contact page here.

Do you offer wholesale pricing?

Yes! Please refer to our wholesale info page here.

Do you offer consignment arrangements?

Unfortunately no :(

Where can I find you on social media?

Instagram: @claybyally

Facebook: Clay by Ally

TikTok: @claybyally



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